They tested her plan the next week. On-time deliveries to the hospital hit 99%. The client stayed. The CEO started asking for “the story behind the numbers” at every meeting.
One rainy Tuesday, a major client threatened to cancel their contract due to repeated late deliveries to a new hospital complex. The CEO called an emergency meeting. Everyone panicked. kana mito
She pulled up a map. “If we swap the hospital delivery to the end of the route and start the flower market run 10 minutes earlier, we shave 30 minutes off every driver’s day. No extra fuel. No new hires. Just a sequence change.” They tested her plan the next week