The most common IT ticket is “Forgot my PIN/Password.” With an embedded chat, you can verify the user’s identity via SSO within the chat, then use Miradore to issue a temporary access code or trigger a reset script. The user never waits on hold.
When a user types “My laptop is slow,” you can see in the chat sidebar that their C: drive has 200MB left. You don’t need to ask for a screenshot. You simply remote in (via a separate tool) or push a cleanup script via Miradore—all while staying in the chat thread. miradore chat
Start by mapping out the top 5 questions your users ask daily. If those questions require you to look up a device ID in Miradore, you need chat integration. Need help connecting Miradore’s API to your chat system? Drop a comment below or contact our integration team. The most common IT ticket is “Forgot my PIN/Password
Here is how adding a “Miradore Chat” strategy transforms your IT support. You don’t need to ask for a screenshot
But there is one thing Miradore doesn’t do out of the box: